Help & Support
Online documentation

HPE MyRoom Help is available for all supported operating systems. You can step through HPE MyRoom Help to acquaint yourself with HPE MyRoom features and functions and fully optimize your virtual meeting experience. Or if you want to know more about a specific feature, you can use the HPE MyRoom Help search capabilities to get right to the topic of choice.

HPE MyRoom - Launch Help

HPE MyRoom Outlook Add-in - Launch Help

Online documentation - Launch Help

HPE MyRoom Help is available for all supported operating systems. You can step through HPE MyRoom Help to acquaint yourself with HPE MyRoom features and functions and fully optimize your virtual meeting experience. Or if you want to know more about a specific feature, you can use the HPE MyRoom Help search capabilities to get right to the topic of choice.

Online documentation - Launch Help

HPE MyRoom Help is available for all supported operating systems. You can step through HPE MyRoom Help to acquaint yourself with HPE MyRoom features and functions and fully optimize your virtual meeting experience. Or if you want to know more about a specific feature, you can use the HPE MyRoom Help search capabilities to get right to the topic of choice.

Online documentation - Launch Help

HPE MyRoom Help is available for all supported operating systems. You can step through HPE MyRoom Help to acquaint yourself with HPE MyRoom features and functions and fully optimize your virtual meeting experience. Or if you want to know more about a specific feature, you can use the HPE MyRoom Help search capabilities to get right to the topic of choice.

Online documentation - Launch Help

HPE MyRoom Help is available for all supported operating systems. You can step through HPE MyRoom Help to acquaint yourself with HPE MyRoom features and functions and fully optimize your virtual meeting experience. Or if you want to know more about a specific feature, you can use the HPE MyRoom Help search capabilities to get right to the topic of choice.

Training for MyRoom

Videos and how-to guides to kickstart your HPE MyRoom experience

Getting Started
  • Install MyRoom
  • Create account
  • Add contacts
  • Create room
  • Settings
  • Bandwidth
  • Add product key
  • Where to find help
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :14:56


Reference guides

Meet With Others
  • Compatible operating systems
  • Chat room
  • Drag & drop contacts
  • Manage room access
  • Create key
  • Schedule an event
  • Private chat
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :12:48


Reference guides

Events
  • Why schedule an event
  • How to schedule an event
  • Distribute event logistics
  • Join an event
  • Control participant features
  • Handouts
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :15:14


Reference guides

Rooms
  • Create
  • Rename
  • Delete
  • Manage access
  • Organize rooms
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :10:13


Reference guides

Audio/Video
  • Toolbar
  • Select device
  • Adjust volume
  • Test audio/video
  • Check devices
  • Additional Settings
  • Check computer
  • Enable AV for participants
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :12:43


Reference guides

Customize View
  • Contacts tab
  • People panel
  • Content panel
  • Chat
  • Question manager
  • Choose video position
  • Drag to resize panels
  • Actual size/fit to page
  • Status bar messages
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :17:17


Reference guides

Content
  • Import/add content
  • Sharing
  • Pointers
  • Chat
  • Question manager
  • Recording
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :25:37


Reference guides

HPE MyRoom Assist
  • Multiple rooms
  • Waiting room
  • Get remote system information
  • Request remote control
  • Copy clipboard
  • Grant control of your desktop
  • Control remote desktop with Remote Desktop Protocol
  • Elevated privileges dialog for UAC
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :10:14


Reference guides

HPE MyRoom University
  • Surveys
  • Timers
  • Request remote control
  • Copy clipboard
  • Transfer control
  • Breakout rooms
  • Persistent keys
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :20:28


Reference guides

HPE MyRoom Add-in for Microsoft Outlook
  • Installation
  • Using the add-in
  • Constraints
  • Troubleshooting
  • Uninstalling
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :11:37


Reference guides

HPE MyRoom Visual Remote Guidance (VRG)
  • Prepare to use VRG
  • Register VRG device
  • Audio Video features
  • Chat
  • Task Lists
  • End Remote Session
  • Organization administration
MyRoom
Note: Videos are best viewed in Chrome, Firefox, or Edge. IE is no longer supported.

Duration(min: sec) :20:37



Support

Global Support available round the clock: 800-248-9704 (USA toll-free)

Email support

Contact the service desk

Worldwide telephone numbers

To have the option to speak with an agent in a listed language, press the number corresponding to that language when prompted.
Country/Region Telephone
Canada 1-800-248-9704
France 0805 54 30 93
Germany 0800 723 8611
Japan 8136 362 8256
Mexico 01-844-267-1073
Netherlands 0800 273 2014
Singapore 1800 670 9523
United Kingdom 0800 917 5122
USA 1-800-248-9704
All Others +44 141 465 4323
  Language
1English
2Français
3Deutsch
4日本語
5中文（話語/普通話)
6Português
7Español